Privacy Policies

PLATFORM_ privacy policy

Platform Life Ltd (‘PLATFORM_’, ‘we’, ‘our’, ‘us’) takes the privacy of your information very seriously. This policy explains how and for what purposes it uses the information that is collected about you. Please read this privacy policy carefully. By submitting any personal information to us or using any of the services that we offer, you are agreeing to be bound by this policy in respect of the information collected about you.

If you have any queries about the policy, please get in touch at privacy@platform.life.

All information is collected and retained by Platform Life Ltd, a company registered in England & Wales with company registration number 9922265 whose registered office is at:

Marble Arch House
66 Seymour Street
London, W1H 5BT, United Kingdom

We reserve the right to amend our privacy statement to reflect changes to our business, website or to data protection legislation. You should, therefore, revisit this privacy statement on a regular basis to ensure you are familiar with its terms.

Personal Data Collected
Personal data means any information about an individual from which that person can be identified. It does not include any data which has been anonymised such that a person’s identity is removed. We collect, use, store and transfer different kinds of personal data.

We collect information you give us when you book a viewing, register with us, email us, contact us and when requesting information. We require only the information we need to provide the service to you.

By completing the ‘book a viewing’ form and by choosing your marketing preference, you’re giving consent to Platform Life Limited to contact you (using the details you have provided) with marketing emails about PLATFORM_ developments, events and services which may be of interest. You will be able to unsubscribe from any communications you do not wish to receive by clicking the ‘unsubscribe’ link in the footer of any email or by contacting us at privacy@platform.life. Your details will only be used by us. Platform Life Limited does not sell or otherwise disclose your personal data to third parties for the purpose of allowing them to market their products to you.

In the interest of your privacy, we only collect, use and retain information reasonably required for our legitimate business interests, such as processing bookings and queries. Any additional information requested will be to help us improve our services, over and above the basic required information, and it will be clear on the form that your response is voluntary and you are free not to provide us with more information if you would prefer not to do so.

Information We Automatically Collect
When you browse the website or make a purchase, we may automatically collect information about your visit by using cookies. This information may include your device type, browser, IP address, how you came to the website or how you interacted with the website. This information may be used to monitor or improve website performance or deliver targeted advertising. Information from the cookie alone generally will not identify you personally and we will not use this information in connection with any personally identifiable information you have provided.

Other data
We may keep a record of data which is logged automatically by our ISP’s servers, and which we analyse. This includes your IP address, the URL you visited before ours, the URL you visit after leaving our site and which pages you visit on our site. We do not store or analyse this data in a way that identifies any individual.

Use of this information
We will use your gathered information in order to:
• provide you with the goods or services that you have requested
• with your permission, we will use your details to send you information about other products and services that may be of interest to you
• verify your identity
• analyse it so that we can administer, support, improve and develop our services to you
• obtain your views or comments on the services we provide and to notify you about important changes or developments to our services
• Further, where you have consented, we might also use your information to let you know about other services which we or a specially selected third party offers. This might include, but might not be limited to, information relating to new property developments, properties for rent, home improvement, technology, any of which may be of interest to you. We may contact you by post or telephone, as well as by e-mail. We may also send you newsletters containing general information regarding our services

You may ask us to remove you from our mailing lists at any time by emailing us at privacy@platform.life. You may also contact us in order to exercise your option of correcting your details and of being removed from our mailing lists when we send you email alerts or other information.

Third Party Websites
Any information, communications, or materials you submit to us via a social media or third-party websites is done at your own risk without any expectation of privacy. We cannot control the actions of other users of these platforms or the actions of the platforms themselves. Your interactions with those features and platforms are governed by the privacy policies of the companies that provide them.

Our website may include links to other websites, whose privacy practices may be different from ours. If you submit personally identifiable information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any website you visit.

Changes to Privacy Policy
We may make changes to this privacy policy, which come into effect upon updating this page. We recommend reviewing this privacy policy so you are aware of any changes that affect what you are consenting to by interacting with the website, submitting a query, booking a viewing or otherwise interacting with Platform Life.

You are entitled to apply to us for a copy of the information that we hold about you and to have inaccuracies corrected.

Questions
If you have any questions about our privacy statement or the information we hold about you, please contact us on privacy@platform.life.

Living in a PLATFORM_ building?
To find out more about our Resident Privacy Notices please get in touch at privacy@platform.life.

Cookie policy

When you visit the Site we may store some information (commonly known as a “cookie”) on your computer. Cookies are pieces of information that a website transfers to your hard drive to store and sometimes track information about you. Cookies are specific to the server that created them and cannot be accessed by other servers, which means that they cannot be used to track your movements around the web. Passwords and credit card numbers are not stored in cookies.

Cookies
A cookie helps you get the best out of the Site and helps us to provide you with a more customised service. We use cookies for the following purposes:

So that you will not have to re-enter your details each time you visit the Site to track how the Site is used and to improve and update our content.
You can block or erase cookies from your computer if you want to (your browser’s help screen or manual should tell you how to do this), but certain parts of the Site may be reliant on the use of cookies to operate correctly and may not work correctly if you set your browser not to accept cookies

Most browsers are automatically set to accept cookies and you should be able to restrict or disable them if you wish by adjusting the settings on your browser. This will however affect your use of the areas of our site that use persistent cookies, such as the login areas. We do not use ‘spyware’, that is web bugs or hidden identifiers or other similar devices to gain access to information, store hidden information or to trace your activities. For more information about cookies and instructions on how to adjust your browser settings to restrict or disable cookies, see the IAB website at http://www.allaboutcookies.org/

Cookie information may include your device type, browser, IP address, how you came to the website or how you interacted with the website. This information may be used to monitor or improve website performance. Information from the cookie alone generally will not identify you personally and we will not use this information in connection with any personally identifiable information you have provided. You may read more about the specific cookies we use on this website here.

Cookies we Use
Google Analytics

The Site uses Google Analytics, a web analytics service provided by Google, Inc. (‘Google’). Google Analytics uses cookies (text files placed on your computer) to help the website operators analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above

Google; Cookies when you come to the site via a Google Search and any other Google services used on the site

Facebook.com; Facebook integration to enable social sharing and tagging/tracking

Twitter.com; Twitter integration to enable social sharing

cookieinfoscript.com; Remembering you have accepted the cookie warning

Gstatic.com; Google tracking of network

Rentcafe.co.uk; Property search integration

Yahoo.com; Digital advertising tracking

Rubiconproject.com; Digital advertising tracking

Pubmatic.com; Digital advertising tracking

Adnxs.com; Digital advertising tracking

Openx.net; Digital advertising tracking

Rfihub.com; Digital advertising tracking

Doubleclick.net; Digital advertising tracking

Addthis.com; Digital advertising tracking

Other data
We may keep a record of data which is logged automatically by our ISP’s servers, and which we analyse. This includes your IP address, the URL you visited before ours, the URL you visit after leaving our site and which pages you visit on our site. We do not store or analyse this data in a way that identifies any individual.

Use of this information
We will use your gathered information in order to:
Provide you with the goods or services that you have requested

With your permission we will use your details to send you information about other products and services that may be of interest to you
verify your identity

Analyse it so that we can administer, support, improve and develop our services to you

Obtain your views or comments on the services we provide and to notify you about important changes or developments to our services

Further, where you have consented, we might also use your information to let you know about other services which we or a specially selected third party offers. This might include, but might not be limited to, information relating to new property developments, properties for rent, home improvement, technology, any of which may be of interest to you. We may contact you by post or telephone, as well as by e-mail. We may also send you newsletters containing general information regarding our services

You may ask us to remove you from our mailing lists at any time by writing to us at our registered office. You may also contact us in order to exercise your option of correcting your details and of being removed from our mailing lists when we send you email alerts or other information

Questions
If you have any questions about our privacy statement or the information we hold about you, please contact us on privacy@platform.life.

PLATFORM_ app privacy policy

1 – Introduction
1.1 This privacy policy governs your use of the software application PLATFORM_ Resident (“App”) for mobile devices. The App is designed to provide support for residents of PLATFORM_ buildings by allowing residents to book services and amenities, report and rate maintenance issues, suggest and receive information about community events, and to be notified about building management issues. Where you have given us your consent, the App may also provide details of special offers and discounts with third party service providers that are exclusively available to building residents.
1.2 We may change this policy from time to time by updating this page.

2 – What information does the App obtain and how is it used?
2.1 User Provided Information
2.1.1 The App is only available to current residents of apartment buildings managed under the PLATFORM_ brand. If you register for the App, the App will use information you provided PLATFORM_ when you applied to become a resident of the building. This information includes your name, your email address and the Building and Unit number in which you live. This information is needed for us to be able to identify you and therefore deal with any bookings or reports you make through the App. Registration for the App is optional, however please keep in mind that you may not be able to use the features offered by the App unless you register with us.
2.1.2 When you register to use the App, you will need to provide the same email address given on your tenancy application and you will also need to create a password. If you are a current resident of a PLATFORM_ Building, the App will then recognise your details and hold your name, email address, building and unit number in the App database.
2.1.3 We may use this information to contact you from time to time through the App to provide you with important information and required notices related to your tenancy in the building. In addition, where you have given us your consent we may notify you of community events and/or contact you with marketing promotions and offers.
2.2 Automatically Collected Information
2.2.1 In addition, the App may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile devices unique device ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browsers you use, and information about the way you use the Application. This information is needed for the purposes of administering the App including troubleshooting, data analysis, testing, system maintenance and support. This is necessary for our legitimate interests to ensure that our App properly operates, and for network security.
2.3 Does the App collect precise real time location information of the device?
2.3.1 This App does not collect precise information about the location of your mobile device.
2.4 Do third parties see and/or have access to information obtained by the App?
2.4.1 We will share your information with third parties only in the ways that are described in this privacy statement.
2.4.2 We may disclose User Provided and Automatically Collected Information:
as required by law, such as to comply with a court order, or similar legal process;
when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request;
to the owners of your building, in compliance with our obligations to them under the terms of our appointment as the building manager;
with our trusted services providers who work on our behalf, do not have an independent use of the information we disclose to them, and have agreed to adhere to the rules set forth in this privacy statement;
if PLATFORM_ is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our website of any change in ownership or uses of this information, as well as any choices you may have regarding this information.
2.4.3 Only aggregated, anonymized data is periodically transmitted to external service providers other than those listed above, to help us improve the App and our service.
2.5 What are my opt-out rights?
2.5.1 You can stop all collection of information by the App easily by uninstalling the App. You may use the standard uninstall processes as may be available as part of your mobile device or via the mobile application marketplace or network. You can also request to opt-out via email, at privacy@platform.life
2.6 How long will you keep my data for?
We will only retain personal data for as long as permitted under relevant legislation. Please refer to our Privacy Policy on our website www.platform.life for more information as to how we determine the appropriate retention period for personal data.

3 – Legal rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data. Please refer to our Privacy Policy on our website www.platform.life for more information on these rights. Please contact us if you would like to exercise any of them.

4 – Contact us
4.1 For the purposes of the personal data which is collected through the App, Platform PM Limited and Platform Life Limited are joint Data Controllers and are both responsible for the handling of that personal data.
4.2 If you have any questions regarding privacy while using the App, or have questions about our practices, please contact us via email at privacy@platform.life
4.3 You have the right to make a complaint to the Information Commissioner’s Office (ICO) which is the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, like the opportunity to assist you with any concerns before you approach the ICO so please contact us in the first instance using the details above.

PLATFORM_ in Edinburgh resident privacy notice

Purpose of this privacy notice
Platform Edinburgh AM Limited and urbanbubble Limited (‘urbanbubble’) manage PLATFORM_ in Edinburgh on behalf of Edinburgh Adobe Residential Limited (Adobe), the owner of the building. urbanbubble are the Controllers of the Personal Data of residents at PLATFORM_ in
Edinburgh and Platform Edinburgh AM Limited are processors.

This Privacy Notice sets out how we meet our obligations under relevant data protection regulation and law when collecting and processing the Personal Data of residents at PLATFORM_ in Edinburgh. This notice provides you with the necessary information regarding
your rights and obligations and explains how, why, and when we collect and process your

Personal data.
Who We Are
Platform Edinburgh AM Limited registered office is at Marble Arch House, 66 Seymour Street, London, W1H 5BT and we are registered in England and Wales under company number 13897306. We are registered on the Information Commissioner’s Office Register of Data
Controllers under registration number ZB402822.

urbanbubble Limited registered office is at Sevendale House, 7 Dale Street, Manchester M1 1JA and we are registered in England and Wales under company number 06516374. We are registered on the Information Commissioner’s Office Register of Data Controllers under
registration number Z2988422.

Edinburgh Adobe Residential Limited registered office is at 1 Fleet Street, London, ED7M 7WS and is registered in England and Wales under company number 15658543.

Any Resident queries in respect of this Privacy Notice should be addressed to: datacontroller@urbanbubble.co.uk

Information that we collect
The Personal Data that we collect from you is:
• Name
• Date of Birth
• Marital Status
• Home Address
• Personal Email
• Business Email
• Source of Income and Financial Status
• Guarantor Information
• Visa or Work Permit
• Tenancy Termination Reports and Deposit Information
• Bank Account and Direct Debit Details
• Nationality and Immigration Status
• Home Telephone Number
• Work Telephone Number
• Mobile Telephone Number
• Emergency Contacts
• National Insurance Number
• Passport Number
• Driver’s License Number
• CCTV Images
• Credit Score
• Utilities Consumption and Supplier Information
• Vehicle Registration Number

We collect information in the below ways:
• Online forms including surveys and referencing applications
• Directly from you as our customer
• Call recordings

How we use your personal data
We process your Personal Data to meet our legal, statutory and contractual obligations. In some cases, we may use your Personal Data for our legitimate interests in providing you with our products and services, provided this does not harm your interests and fundamental rights.

We will never collect any unnecessary Personal Data from you and do not process your Personal Data in any way, other than already specified in this notice.

The purposes and reasons for processing your Personal Data are detailed below: –
• We collect and store your Personal Data in order to communicate with you about matters relating to the management of your property; that is, to keep you informed of important matters affecting your home and building and to carry out statutory duties in accordance with your assured short-hold tenancy agreement.
• We collect and store your Personal Data as part of our legal obligation for business accounting and tax purposes.
• In order to assess your suitability to enter into a tenancy agreement, we share your Personal Data with Let Alliance which is a credit reference agency who provide us with financial background checks and deposit alternative solutions for applicants.
• We will also share your details with 3rd parties such as utility companies, local councils and managers of on-site car parking. Further detail is included under ‘Sharing and Disclosing Your Personal Data’ below.
• In the event of management transfers and or asset sale, we have contractual duties to share your Personal Data with other managing agents which are instructed to act on behalf of the owner of the building.
• We may use anonymised, aggregated reporting and statistics of prospects and residents for the purpose of analytics, internal reporting or reporting to our group or other third parties, and for our marketing purposes.
• We retain your data for up to 7 years from the data that you leave our building, and your deposit accounting process is complete.
• It may be necessary to provide your Personal Data to contractors in the carrying out of maintenance at your building especially when access may be needed to your apartment. In this instance, further permission will be sought from you before any data
is provided.
• We will share your details with 3rd party CRM systems in order to manage your tenancy with us.
• In the event of arrears, we may share your personal details with 3rd party collection agencies, solicitors and the relevant civil courts.
• We may use your data to survey you on our services and the contractors we use.
• We will provide our on-site staff with your Personal Data in order to provide the on-site service.
• Our calls are recorded for training and monitoring purposes; they are retained for a period of 6 months then deleted.
• If your building has on-site CCTV, we will keep the recording for a period of 28 days before being recorded over. Footage can be downloaded and kept in certain circumstances.

We take your privacy very seriously and will never disclose, share or sell your Personal Data without your consent, unless required to do so by law. We only retain your Personal Data for as long as is necessary and for the purposes specified in this notice. Where you have consented to us providing you with promotional offers and marketing, you are free to withdraw this consent at
any time.

Your rights
You have the right to access any Personal Data that we hold and process about you and to request information about:
• What Personal Data we hold about you
• The purposes of the processing
• The categories of Personal Data concerned
• The recipients to whom the Personal Data has/will be disclosed
• How long we intend to store your Personal Data for
• If we did not collect the data directly from you, information about the source

If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct or complete the data and we will update and correct it as quickly as possible, unless there is a valid reason for not doing so, at which point you will be notified.

You also have the right to request erasure of your Personal Data or to restrict processing in accordance with data protection laws, as well as to unsubscribe from any direct marketing from us.

If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the relevant request; this is to ensure that your Personal Data is protected and kept secure. If you wish to exercise any of these rights, your request should be addressed to datacontroller@urbanbubble.co.uk.

Sharing and disclosing your personal data
We do not share or disclosure any of your Personal Data without your consent, other than for the purposes specified in this notice or where there is a legal requirement. We use third parties to provide the below services and business functions, however all processors acting on our behalf only process your data in accordance with instructions from us and comply fully with this privacy notice, relevant data protection laws and regulations and any other appropriate confidentiality and security measures.

Let alliance
We use Let Alliance to process your application and references in line with your apartment application including, employment, past/current landlord references and credit checks. For more information on the Let Alliance privacy policy please refer to https://www.letalliance.co.uk/privacy-policy/

Inventory hive
We use Inventory Hive to carry out an independent inventory check-in report and an independent move out report at the end of your tenancy. For more information on Inventory Hive’s privacy policy please refer to https://www.inventoryhive.co.uk/privacy-policy

Tenancy deposit scheme (TDS)
We use TDS to register your security bond when you become a tenant and share data on your name, address and the amount of your bond. For more information on the TDS privacy policy please refer to www.tenancydepositscheme.com

Safeguarding measures
We take your privacy seriously and we take every reasonable measure and precaution to protect and secure your Personal Data. We work hard to protect you and your information from unauthorised access, alteration, disclosure or destruction and have several layers of security
measures in place, including encryption of Personal Data, secure logins, restricted transfer of data between devices and controlled permissions to operating systems and management software.

Consequences of not providing your data
You are not obligated to provide your Personal Data to us, however, as this information is required to enable you to rent an apartment and for us to provide you with our services, we will not be able to offer some or all of our products or services without it.

How long we keep your data
We only ever retain Personal Data for as long as is necessary and we have strict review and retention policies in place to meet these obligations. In order to fulfil our tax compliance obligations we are required to keep Personal Data and associated records of financial
transactions for a period of up to 7 years after which time it will be destroyed. Where you have consented to us using your details for direct marketing, we will keep such data until you notify us otherwise or withdraw your consent.

Promotions & offers
Occasionally, PLATFORM_ in Edinburgh would like to contact you with details of the offers and services that we provide. If you consent to us using your contact details for these purposes, you have the right to modify or withdraw your consent at any time by using the opt-out/unsubscribe options or by contacting us directly at datacontroller@urbanbubble.co.uk.

Lodging a complaint
We only process your Personal Data in compliance with this privacy notice and in accordance with the relevant data protection laws. If, however, you wish to raise a complaint regarding the processing of your Personal Data or are unsatisfied with how we have handled your Personal Data, you can contact PLATFORM_ in Edinburgh via the means given below. You also have the right to lodge a complaint with the supervisory authority – the Information Commissioner’s Office.

urbanbubble
Data Protection Officer, urbanbubble
Sevendale House, 7 Dale Street, Manchester, M1 1JA
Email: datacontroller@urbanbubble.co.uk
Tel: 0161 236 3344
Information Commissioner’s Office (ICO)
Web: https://ico.org.uk/global/contact-us/
Email: casework@ico.org.uk
Tel: 0303 123 1113

Resident privacy notice – Sheffield

Purpose of this privacy notice
Platform AM Limited (‘Platform AM’) and Platform PM Limited (‘Platform PM’) manage PLATFORM_ Sheffield on behalf of NW Platform Brook Point Limited Partnership (‘NW’), the owner of the building. Platform AM, Platform PM and NW are each Controllers (referred to as ‘we’ or ‘us’ or ‘our’) of the Personal Data of residents at PLATFORM_ Sheffield.

This Privacy Notice sets out how the we meet our obligations under relevant data protection regulation and law when collecting and processing the Personal Data of residents at PLATFORM_. This notice provides you with the necessary information regarding your rights and obligations and explains how, why, and when we collect and process your Personal Data.

Who we are
Platform AM Limited’s registered office is at Marble Arch House, 66 Seymour Street, London, W1H 5BT and we are registered in England and Wales under company number 13288490. We are registered on the Information Commissioner’s Office Register of Data Controllers under registration number ZB211661.

Platform PM Limited’s registered office is at Marble Arch House, 66 Seymour Street, London, W1H 5BT and we are registered in England and Wales under company number 12879075. We are registered on the Information Commissioner’s Office Register of Data Controllers under registration number ZB211568.

NW PLATFORM Brook Point Limited Partnership registered office is at 12 Golden Square, London, W1F 9JE and is registered in England and Wales under company number LP022896. We are registered on the Information Commissioner’s Office Register of Data Controllers under registration number ZB546409.

Any Resident queries in respect of this Privacy Notice should be addressed to: privacy@platform.life

Information that we collect
The Personal Data that we collect from you is:

Name
Date of Birth
Home Address
Personal Email
Business Email
Source of Income and Financial Status
Guarantor Information
Visa or Work Permit
Tenancy Termination Reports and Deposit Information
Bank Account and Direct Debit Details
Nationality and Immigration Status
Home Telephone Number
Work Telephone Number
Mobile Telephone Number
National Insurance Number
Passport Number
Driver’s License Number
CCTV Images
Photography and videography at events
Credit Score
Utilities Consumption and Supplier Information
Vehicle Registration Number

We collect information in the below ways:
Online forms including surveys and referencing applications
Directly from you as our customer
Call recordings

How we use your personal data
We process your Personal Data to meet our legal, statutory and contractual obligations. In some cases, we may use your Personal Data for our legitimate interests in providing you with our products and services, provided this does not harm your interests and fundamental rights. We will never collect any unnecessary Personal Data from you and do not process your Personal Data in any way, other than already specified in this notice.

The purposes and reasons for processing your Personal Data are detailed below: –
We collect and store your Personal Data in order to communicate with you about matters relating to the management of your property; that is, to keep you informed of important matters affecting your home and building and to carry out statutory duties in accordance with your assured short-hold tenancy agreement.

We collect and store your Personal Data as part of our legal obligation for business accounting and tax purposes.
In order to assess your suitability to enter into a tenancy agreement, we share your Personal Data with Flatfair Limited and Homeppl Limited which are credit reference agencies who provide us with financial background checks and deposit alternative solutions for applicants.

We will also share your details with 3rd parties such as utility companies, local councils and managers of on-site car parking. Further detail is included under ‘Sharing and Disclosing Your Personal Data’ below.

In the event of management transfers and or asset sale, we have contractual duties to share your Personal Data with other managing agents which are instructed to act on behalf of the owner of the building.

We may use anonymised, aggregated reporting and statistics of prospects and residents for the purpose of analytics, internal reporting or reporting to our group or other third parties, and for our marketing purposes.

We retain your data for up to 7 years from the data that you leave our building and your deposit accounting process is complete.
It may be necessary to provide your Personal Data to contractors in the carrying out of maintenance at your building especially when access may be needed to your apartment. In this instance, further permission will be sought from you before any data is provided.
We will share your details with 3rd party CRM systems in order to manage your tenancy with us.

In the event of arrears, we may share your personal details with 3rd party collection agencies, solicitors and the relevant civil courts.
We will use your data to survey you on our services and the contractors we use.

We may provide our on-site staff with your Personal Data in order to provide the on-site service.

Our calls are recorded for training and monitoring purposes; they are retained for a period of 6 months then deleted.

If your building has on-site CCTV, we will keep the recording for a period of 14 days before being recorded over. Footage can be downloaded and kept in certain circumstances.

Photography and videography taken at events will be used for marketing purposes only. You will be notified of this at each event and will have the option to opt out.

We take your privacy very seriously and will never disclose, share or sell your Personal Data without your consent, unless required to do so by law. We only retain your Personal Data for as long as is necessary and for the purposes specified in this notice. Where you have consented to us providing you with promotional offers and marketing, you are free to withdraw consent at any time.

Your rights
You have the right to access any Personal Data that we hold and process about you and to request information about:

What Personal Data we hold about you
The purposes of the processing
The categories of Personal Data concerned
The recipients to whom the Personal Data has/will be disclosed
How long we intend to store your Personal Data for
If we did not collect the data directly from you, information about the source
If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct or complete the data and we will update and correct it as quickly as possible, unless there is a valid reason for not doing so, at which point you will be notified.

You also have the right to request erasure of your Personal Data or to restrict processing in accordance with data protection laws, as well as to unsubscribe from any direct marketing from us.

If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the relevant request; this is to ensure that your Personal Data is protected and kept secure.

If you wish to exercise any of these rights, your request should be addressed to privacy@platform.life.

Sharing and disclosing your personal data
NW PLATFORM Brook Point Limited Partnership is part of a wider global group of companies and also outsources some elements of it’s account operation to India and as a result, we may, subject to law, transfer Personal Information and Other Data collected in connection with our services, to entities in countries where data protection standards may differ from those in the country where you reside. If you provide Personal Information to us, it may be transferred to and processed in the US or other countries.

We do not share or disclosure any of your Personal Data without your consent, other than for the purposes specified in this notice or where there is a legal requirement. We use third parties to provide the below services and business functions, however all processors acting on our behalf only process your data in accordance with instructions from us and comply fully with this privacy notice, relevant data protection laws and regulations and any other appropriate confidentiality and security measures.

Flatfair limited and homeppl limited
We use Flatfair and Homeppl to process your application and references in line with your apartment application including, employee, past/current landlord references and credit checks.

For more information on the Flatfair privacy policy please refer to https://flatfair.co.uk/privacy-policy/

For more information on the Homeppl privacy policy please refer to https://api.d.homeppl.com/privacy/

Inventory hive
We use Inventory Hive to carry out an independent inventory check-in report and an independent move out report at the end of your tenancy.

For more information on Inventory Hive’s privacy policy please refer to https://www.inventoryhive.co.uk/privacy-policy

Tenancy deposit scheme (TDS)
We use TDS to register your security bond when you become a tenant and share data on your name, address and the amount of your bond.

For more information on the TDS privacy policy please refer to www.tenancydepositscheme.com

Glide
We use Glide to supply broadband and other digital media services to your apartment and we share details of your name, address, contact details and the period of your tenancy.

For more information on the Glide privacy policy please refer to https://glide.co.uk/policies/privacy/

Safeguarding measures
We take your privacy seriously and we take every reasonable measure and precaution to protect and secure your Personal Data. We work hard to protect you and your information from unauthorised access, alteration, disclosure or destruction and have several layers of security measures in place, including encryption of Personal Data, secure logins, restricted transfer of data between devices and controlled permissions to operating systems and management software.

Consequences of not providing your data
You are not obligated to provide your Personal Data to us, however, as this information is required to enable you to rent an apartment and for us to provide you with our services, we will not be able to offer some or all of our products or services without it.

How long we keep your data
We only ever retain Personal Data for as long as is necessary and we have strict review and retention policies in place to meet these obligations. In order to fulfil our tax compliance obligations we are required to keep Personal Data and associated records of financial transactions for a period of up to 7 years after which time it will be destroyed.

Where you have consented to us using your details for direct marketing, we will keep such data until you notify us otherwise or withdraw your consent.

Promotions & offers
Occasionally, PLATFORM_ would like to contact you with details of the offers and services that we provide. If you consent to us using your contact details for these purposes, you have the right to modify or withdraw your consent at any time by using the opt-out/unsubscribe options or by contacting us directly at privacy@platform.life.

Lodging a complaint
We only process your Personal Data in compliance with this privacy notice and in accordance with the relevant data protection laws. If, however, you wish to raise a complaint regarding the processing of your Personal Data or are unsatisfied with how we have handled your Personal Data, you can contact PLATFORM_ via the means given below. You also have the right to lodge a complaint with the supervisory authority – the Information Commissioner’s Office.

PLATFORM_
Data Protection Officer, PLATFORM_
Marble Arch House, 66 Seymour Street, London, W1H 5BT
Email: dpo@platform.life
Tel: 0207 084 6850

Information Commissioner’s Office (ICO)
Web: https://ico.org.uk/global/contact-us/
Email: casework@ico.org.uk
Tel: 0303 123 1113

Resident privacy notice – Cardiff
Purpose of this privacy notice

Platform AM Limited (‘Platform AM’) and Native Residential Limited (‘Native’) manage PLATFORM_ Cardiff on behalf of NW Platform Cardiff Limited Partnership (‘NW’), the owner of the building. Platform AM, Native Residential Limited and NW are each Controllers (referred to as ‘we’ or ‘us’ or ‘our’) of the Personal Data of residents at PLATFORM_ Cardiff.

This Privacy Notice sets out how the we meet our obligations under relevant data protection regulation and law when collecting and processing the Personal Data of residents at PLATFORM_. This notice provides you with the necessary information regarding your rights and obligations and explains how, why, and when we collect and process your Personal Data.

Who we are
Platform AM Limited’s registered office is at Marble Arch House, 66 Seymour Street, London, W1H 5BT and we are registered in England and Wales under company number 13288490. We are registered on the Information Commissioner’s Office Register of Data Controllers under registration number ZB211661.

Native Residential registered office is at United House 9 Pembridge Road, Notting Hill, London, W11 3JYand we are registered in England and Wales under company number 7730104. We are registered on the Information Commissioner’s Office Register of Data Controllers under registration number ZB204124

NW PLATFORM Cardiff Limited Partnership registered office is at 12 Golden Square, London, W1F 9JE and is registered in England and Wales under company number LP022897. We are registered on the Information Commissioner’s Office Register of Data Controllers under registration number ZB530556.

Any Resident queries in respect of this Privacy Notice should be addressed to: privacy@platform.life

Information that we collect
The Personal Data that we collect from you is:

Name
Date of Birth
Home Address
Personal Email
Business Email
Source of Income and Financial Status
Guarantor Information
Visa or Work Permit
Tenancy Termination Reports and Deposit Information
Bank Account and Direct Debit Details
Nationality and Immigration Status
Home Telephone Number
Work Telephone Number
Mobile Telephone Number
National Insurance Number
Passport Number
Driver’s License Number
CCTV Images
Credit Score
Utilities Consumption and Supplier Information
Vehicle Registration Number

We collect information in the below ways:
Online forms including surveys and referencing applications
Directly from you as our customer
Call recordings

How we use your personal data
We process your Personal Data to meet our legal, statutory and contractual obligations. In some cases, we may use your Personal Data for our legitimate interests in providing you with our products and services, provided this does not harm your interests and fundamental rights. We will never collect any unnecessary Personal Data from you and do not process your Personal Data in any way, other than already specified in this notice.

The purposes and reasons for processing your Personal Data are detailed below: –

We collect and store your Personal Data in order to communicate with you about matters relating to the management of your property; that is, to keep you informed of important matters affecting your home and building and to carry out statutory duties in accordance with your assured short-hold tenancy agreement.

We collect and store your Personal Data as part of our legal obligation for business accounting and tax purposes.
In order to assess your suitability to enter into a tenancy agreement, we share your Personal Data with Flatfair Limited and Homeppl Limited which are credit reference agencies who provide us with financial background checks and deposit alternative solutions for applicants.

We will also share your details with 3rd parties such as utility companies, local councils and managers of on-site car parking. Further detail is included under ‘Sharing and Disclosing Your Personal Data’ below.

In the event of management transfers and or asset sale, we have contractual duties to share your Personal Data with other managing agents which are instructed to act on behalf of the owner of the building.

We may use anonymised, aggregated reporting and statistics of prospects and residents for the purpose of analytics, internal reporting or reporting to our group or other third parties, and for our marketing purposes.

We retain your data for up to 7 years from the data that you leave our building and your deposit accounting process is complete.

It may be necessary to provide your Personal Data to contractors in the carrying out of maintenance at your building especially when access may be needed to your apartment. In this instance, further permission will be sought from you before any data is provided.

We will share your details with 3rd party CRM systems in order to manage your tenancy with us.

In the event of arrears, we may share your personal details with 3rd party collection agencies, solicitors and the relevant civil courts.
We will use your data to survey you on our services and the contractors we use.

We may provide our on-site staff with your Personal Data in order to provide the on-site service.

Our calls are recorded for training and monitoring purposes; they are retained for a period of 6 months then deleted.

If your building has on-site CCTV, we will keep the recording for a period of 14 days before being recorded over. Footage can be downloaded and kept in certain circumstances.

We take your privacy very seriously and will never disclose, share or sell your Personal Data without your consent, unless required to do so by law. We only retain your Personal Data for as long as is necessary and for the purposes specified in this notice. Where you have consented to us providing you with promotional offers and marketing, you are free to withdraw consent at any time.

Your rights
You have the right to access any Personal Data that we hold and process about you and to request information about:

What personal data we hold about you
The purposes of the processing
The categories of Personal Data concerned
The recipients to whom the Personal Data has/will be disclosed
How long we intend to store your Personal Data for
If we did not collect the data directly from you, information about the source
If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct or complete the data and we will update and correct it as quickly as possible, unless there is a valid reason for not doing so, at which point you will be notified.

You also have the right to request erasure of your Personal Data or to restrict processing in accordance with data protection laws, as well as to unsubscribe from any direct marketing from us.

If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the relevant request; this is to ensure that your Personal Data is protected and kept secure.

If you wish to exercise any of these rights, your request should be addressed to privacy@platform.life.

Sharing and disclosing your personal data
NW Platform Cardiff Limited Partnership is part of a wider global group of companies and also outsources some elements of it’s account operation to India and as a result, we may, subject to law, transfer Personal Information and Other Data collected in connection with our services, to entities in countries where data protection standards may differ from those in the country where you reside. If you provide Personal Information to us, it may be transferred to and processed in the US or other countries.

We do not share or disclosure any of your Personal Data without your consent, other than for the purposes specified in this notice or where there is a legal requirement. We use third parties to provide the below services and business functions, however all processors acting on our behalf only process your data in accordance with instructions from us and comply fully with this privacy notice, relevant data protection laws and regulations and any other appropriate confidentiality and security measures.

Flatfair limited and Homeppl limited
We use Flatfair and Homeppl to process your application and references in line with your apartment application including, employee, past/current landlord references and credit checks.

For more information on the Flatfair privacy policy please refer to https://flatfair.co.uk/privacy-policy/

For more information on the Homeppl privacy policy please refer to https://api.d.homeppl.com/privacy/

Inventory hive
We use Inventory Hive to carry out an independent inventory check-in report and an independent move out report at the end of your tenancy.

For more information on Inventory Hive’s privacy policy please refer to https://www.inventoryhive.co.uk/privacy-policy

Tenancy deposit scheme (TDS)
We use TDS to register your security bond when you become a tenant and share data on your name, address and the amount of your bond.

For more information on the TDS privacy policy please refer to www.tenancydepositscheme.com

Glide
We use Glide to supply broadband and other digital media services to your apartment and we share details of your name, address, contact details and the period of your tenancy.

For more information on the Glide privacy policy please refer to https://glide.co.uk/policies/privacy/

Safeguarding measures
We take your privacy seriously and we take every reasonable measure and precaution to protect and secure your Personal Data. We work hard to protect you and your information from unauthorised access, alteration, disclosure or destruction and have several layers of security measures in place, including encryption of Personal Data, secure logins, restricted transfer of data between devices and controlled permissions to operating systems and management software.

Consequences of not providing your data
You are not obligated to provide your Personal Data to us, however, as this information is required to enable you to rent an apartment and for us to provide you with our services, we will not be able to offer some or all of our products or services without it.

How long we keep your data
We only ever retain Personal Data for as long as is necessary and we have strict review and retention policies in place to meet these obligations. In order to fulfil our tax compliance obligations we are required to keep Personal Data and associated records of financial transactions for a period of up to 7 years after which time it will be destroyed.

Where you have consented to us using your details for direct marketing, we will keep such data until you notify us otherwise or withdraw your consent.

Promotions & offers
Occasionally, PLATFORM_ would like to contact you with details of the offers and services that we provide. If you consent to us using your contact details for these purposes, you have the right to modify or withdraw your consent at any time by using the opt-out/unsubscribe options or by contacting us directly at privacy@platform.life.

Lodging a complaint
We only process your Personal Data in compliance with this privacy notice and in accordance with the relevant data protection laws. If, however, you wish to raise a complaint regarding the processing of your Personal Data or are unsatisfied with how we have handled your Personal Data, you can contact PLATFORM_ via the means given below. You also have the right to lodge a complaint with the supervisory authority – the Information Commissioner’s Office.

PLATFORM_
Data Protection Officer, PLATFORM_
Marble Arch House, 66 Seymour Street, London, W1H 5BT
Email: dpo@platform.life
Tel: 0207 084 6850

Information Commissioner’s Office (ICO)
Web: https://ico.org.uk/global/contact-us/
Email: casework@ico.org.uk
Tel: 0303 123 1113

Resident privacy policy – Glasgow
Purpose of this privacy notice

Platform AM Limited (‘Platform AM’) and Platform PM Limited (‘Platform PM’) manage PLATFORM_ Glasgow on behalf of NW Platform Glasgow Limited Partnership (‘NW’), the owner of the building. Platform AM, Platform PM and NW are each Controllers (referred to as ‘we’ or ‘us’ or ‘our’) of the Personal Data of residents at PLATFORM_ Sheffield.

This Privacy Notice sets out how the we meet our obligations under relevant data protection regulation and law when collecting and processing the Personal Data of residents at PLATFORM_. This notice provides you with the necessary information regarding your rights and obligations and explains how, why, and when we collect and process your Personal Data.

Who we are
Platform AM Limited’s registered office is at Marble Arch House, 66 Seymour Street, London, W1H 5BT and we are registered in England and Wales under company number 13288490. We are registered on the Information Commissioner’s Office Register of Data Controllers under registration number ZB211661.

Platform PM Limited’s registered office is at Marble Arch House, 66 Seymour Street, London, W1H 5BT and we are registered in England and Wales under company number 12879075. We are registered on the Information Commissioner’s Office Register of Data Controllers under registration number ZB211568.

NW PLATFORM Glasgow Limited Partnership registered office is at 12 Golden Square, London, W1F 9JE and is registered in England and Wales under company number LP022898. We are registered on the Information Commissioner’s Office Register of Data Controllers under registration number ZB546405.

Any Resident queries in respect of this Privacy Notice should be addressed to: privacy@platform.life

Information that we collect
The Personal Data that we collect from you is:

Name
Date of Birth
Home Address
Personal Email
Business Email
Source of Income and Financial Status
Guarantor Information
Visa or Work Permit
Tenancy Termination Reports and Deposit Information
Bank Account and Direct Debit Details
Nationality and Immigration Status
Home Telephone Number
Work Telephone Number
Mobile Telephone Number
National Insurance Number
Passport Number
Driver’s License Number
CCTV Images
Credit Score
Utilities Consumption and Supplier Information
Vehicle Registration Number

We collect information in the below ways:
Online forms including surveys and referencing applications
Directly from you as our customer
Call recordings

How we use your personal data
We process your Personal Data to meet our legal, statutory and contractual obligations. In some cases, we may use your Personal Data for our legitimate interests in providing you with our products and services, provided this does not harm your interests and fundamental rights. We will never collect any unnecessary Personal Data from you and do not process your Personal Data in any way, other than already specified in this notice.

The purposes and reasons for processing your Personal Data are detailed below: –

We collect and store your Personal Data in order to communicate with you about matters relating to the management of your property; that is, to keep you informed of important matters affecting your home and building and to carry out statutory duties in accordance with your assured short-hold tenancy agreement.

We collect and store your Personal Data as part of our legal obligation for business accounting and tax purposes.

In order to assess your suitability to enter into a tenancy agreement, we share your Personal Data with Flatfair Limited and Homeppl Limited which are credit reference agencies who provide us with financial background checks and deposit alternative solutions for applicants.